Travel Trade Wales

Castell Henllys delivers golden visitor experience

Castell Henllys delivers golden visitor experience

Castell Henllys Iron Age Village and its café were awarded top marks by Visit Wales
Castell Henllys Iron Age Village and its café were awarded top marks by Visit Wales


A recent visit by a ‘mystery shopper’ to Castell Henllys Iron Age Village resulted in the presentation of the highest level Gold Accolade Award by Visit Wales.

Visit Wales, the Welsh Government’s tourism arm, recognises achievement of excellence for facilities and customer service, as well as accrediting businesses and accommodation across Wales with a visitor quality standard.

Interim Castell Henllys Manager Jenn Jones said: “The assessor for this quality assurance scheme was completely unknown to our staff, so we were thrilled to have met the high standards set by the scheme.

“We have worked hard over the past couple of years to add value to our visitors’ experience, with the addition of a café and most recently a Barefoot Trail, which were mentioned as highlights.”

The assessor also mentioned the Visitor Centre with interpretative displays “gave a very good first impression” and the self-guided trails leaflet as being “a useful, handy guide to the attraction”.

The site was graded on pre-arrival (online information including Facebook and TripAdvisor information), arrival (car park, layout, first impressions, visitor information), the attraction itself, cleanliness, toilets, catering, retail and staff. All were highly rated, with all staff noted as being friendly and helpful.

The café at this well-known North Pembrokeshire visitor attraction, which the Pembrokeshire Coast National Park Authority owns and leases to Wendy Edwards (Cafi Ysgubor), also received a Quality Café Award.

The Quality Café Accolade achieved by the attraction was given for delivering a high quality and memorable food experience for visitors. It was noted there was an excellent range of hot and cold meals available, with fresh cakes and sponges, and noted “the afternoon tea offering looks delicious!” Café staff were praised for giving a very good level of customer care.

Two roundhouses at the Iron Age Village, the Cook House and the Meeting House (or Earthwatch) first constructed in 1981, are being rebuilt over the next two years as they have come to the end of their useful lives.

For more information and up to date information on activities and events, visit their website or like Castell Henllys Iron Age Village on Facebook.


Published 14 October 2016

  • UKInbound Member
  • Association of Group Travel Organisers
  • ETOA Member
Link to home page